Privacy Policy
Last updated: August 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, upload data, or contact us for support. This may include:
- Account information (name, email address, password)
- Data you upload to our platform for visualisation
- Usage information and analytics
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and store your data visualisations
- Send you technical notices and support messages
- Respond to your comments and questions
- Monitor and analyse usage patterns and trends
3. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
4. Data Storage and Processing
Your data is stored securely on our servers. We process your data in accordance with this Privacy Policy and applicable data protection laws. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent.
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:
- Remember your preferences and settings
- Analyse how our services are used
- Provide personalised content and features
- Improve our platform performance
6. Third-Party Services
We may use third-party services for analytics, hosting, and other operational purposes. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent at any time
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymise your personal information, except where we are required to retain it for legal or regulatory purposes.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@metaviz.app
Address: cr0bar Limited, 124 City Road, London, England, EC1V 2NX